Customer Care

At his.world, valued customers like you are our top priority. Please take some time to understand how we work, your privileges, our guarantee and how your luxury timepiece(s) would be delivered to you safely.

Unique online site offering randomly featured brand-new gentlemen luxury watches at unbeatable prices. Every luxury watch model featured on His.World is limited in set. The model changes once it's sold out. You'll have to check back to see which model is featured at unbeatable prices. You'll receive a complimentary mystery gift with every purchase and oh, complimentary shipment globally too.

Due to limited stocks and high demand, if you had managed to placed an order and/or made payment successfully for a featured item and it becomes sold-out/unavailable, you will receive a full refund and an additional $300 cash back. That's our promise.

ABOUT HIS.WORLD

About his.world

At his.world, we want to provide our valuable customers from around the world, brand-new authentic luxury timepieces for gentlemen at unbeatable prices. We accidentally started from selling a personal watch and realised that there is a very high demand for luxury timepieces from people all over the world. And what better way to spread the message globally via online and this wonderful domain name. Unlike other brick-&-motar watch shops or online watch sites, we only randomly feature a luxury timepiece when we have a good deal. We like to keep things personal and simple.

Rest assured that all our luxury timepiece are genuine, brand-new and of quality condition with full warranty. You won't know which luxury brand and model will be featured at unbeatable prices. That's what makes it exciting and thrilling. Did we mention, that every luxury timepiece purchase from us will be accompanied by a mystery gift? Oh, free global shipment too.

How his.world work?

1) At any one time, his.world will release a few brand-new authentic luxury watches at unbeatable prices.
2) As the luxury timepieces are very limited at these prices, the offer will disappear.
3) You won't know which models or brands will be release next.
4) You have to check back often to see which models & brands are available
5) You'll have to hurry, our prices are hard to beat.

All our luxury timepieces are brand-new with warranty. When you purchase your luxury timepiece through us, you will enjoy complimentary shipping and a mystery gift.

Why limited models & stocks?

Each luxury model we feature are priced at unbeatable prices, among the lowest, if not the lowest in the market. We only provide the best for our valued customers like you. That's why when we see a good deal, we bring it to you, fast. And good deals usually don't stay on the table for long. This being said, you'll have to be at the right place at the right time to enjoy these privileged pricing.

Good deals usually don't stay on the table for long. Some of our valued customers get disappointed after finding out that they just missed out on the last piece. This is why we have our in-stock guarantee policy. If you had placed an order and successfully made payment; and the item is out-of-stock or unavailable, you will receive a full-refund plus an additional $300 cash back. This is our promise and guarantee.

Will new luxury brands be added?

Our team is constantly looking out for the best deals for our valuable customers. When we strike up a good deal or manage to snag something up, we will add on to our collection.

Why are your prices so competitive? Are they genuine?

There a various reasons why our prices are so competitive for the featured models. All our luxury timepiece are genuine and authentic with certificate of warranty from the direct brands.

Featuring only the best deals
We only feature selected luxury timepiece when we are able to source for a very good deal with our contacts. Such deals require time and effort to find. That is the reason why we only feature very few selected luxury models at any one time.

Online presence
Unlike other brick-&-mortar & online store, we have significant lower overhead cost. Our cost derives from marketing and sourcing for good deals. We past on the significant savings from a traditional business on to our valuable customers.

Lower commission, loyal following
In this day and age, the internet has diluted physical barriers and access to information, luxury goods has been a breeze to anyone with an internet and interest. We'll be honest, we take a commission from every watch deal we secure. However, we decided to reduce our commission to ensure that we offer the best possible prices for our customers.

Why do we do this? We feel it's a small price to pay for our valuable customers loyalty and support. We hope that you'll support us and help us spread the word around. At his.world, we understand the feeling of finding a genuine good deal, we want you to experience this feeling when you shop with us. We are buyers too.

Niche market, target driven
As these featured deals are not easy to come by, we can only offer selected models and brands at any one time. We focus on the niche. This ensures personal touch and we are able to concentrate on getting quality deals for you.
PAYMENT

What mode of payment do you all accept?

Reservation holding-fee can be paid via PayPal

Payment for luxury timepiece has to be made via International Bank Wire Transfer / Internet Bank Transfer. Payment can be made to:

Company: Onebrand Ventures Pte Ltd
Bank: United Overseas Bank (UOB)
Account Number: 366-307-5312
Swift Code: UOVBSGSG or UOVBSGSGXXX
Institution Code: 7375
Country: Singapore

Simple send us an email to support@his.world with your transaction code once you have made payment together with your desired address to receive the watch. Please allow 2 to 4 weeks for delivery (including Singapore). All delivery/shipment are insured and made via reputable couriers.

Can I make a holding-fee for a reservation?

Yes, we require USD $3,500 holding-fee for all featured branded watch. Each reservation would be held for 24-hours from the time we receive your holding-fee. Holding-fee can be paid via PayPal.

How long will my reservation last?

Once we receive the holding-fee for your reservation, you will have 24 hours to make the balance payment or cancel the reservation. If you do not cancel the reservation within 24 hours, 50% of the holding-fee would be forfeited. As our featured stocks are very limited, this is to ensure fairness to everyone.

The full amount of the holding-fee would be refunded to you if you cancel within 24 hours. It will take between 3 to 5 working days for the funds to be refunded back to you.
DELIVERY

Where do you all deliver?

We deliver to majority of the countries such as Europe, UAE, Saudi Arabia, Oman, Qatar, Russia, United States, Canada, Australia, New Zealand, North-Asia and South-East-Asia.

Does his.world ship internationally?

Yes, we do ship internationally.

Is delivery complimentary / free?

Yes, we do provide complimentary global shipment for all purchases of our luxury timepieces.

How long does it take to receive my timepiece?

It usually takes between 2 to 4 weeks for all delivery.

If I live in Singapore, will my delivery be faster?

For orders within Singapore, it will take no longer than 3 weeks for delivery.

Are my timepiece(s) insured?

Yes, all our luxury timepieces are insured by our delivery partner.

Who are our delivery partners?

- For all international deliveries, DHL will be our trusted delivery partner.
- Within Singapore, SpeedPost will be our delivery partner.

Can I track my timepiece?

Yes, once we have entrusted your timepiece to our trusted delivery partners, we will infrom you and you can track the status of your luxury timepiece via their respective channels.

What happens if I do not receive my timepiece?

Kindly contact us at service@his.world with your delivery number and transaction number.
ASSURANCES / GUARANTEE

Is there any warranty?

Yes, all our luxury timepieces have warranty issued by their official brands. Various brands differ in their length of warranty.

Is my timepiece insured during delivery?

Yes, all our luxury timepieces are insured by our delivery partners.

What happens a timepiece becomes unavailable?

If you had placed an order and successfully made payment; and the item is out-of-stock or unavailable, you will receive a full-refund plus an additional $300 cash back. This is our promise and guarantee.

What is the Mystery Gift?

Sometimes, we will announce it, sometimes it would remain a mystery. Whatever it may be, it would be a pleasant surprise and something of value.
GET IN TOUCH

Contacting his.world

You contact us via email at support@his.world or through our contact page.

Partnership

If are a watch dealer or company and would like to have your product(s) featured, kindly contact us through our contact page.

If you're a social influencer (instagrammer, vloggers, youtubers, etc) and feel that we can have a beneficial and mutual working relationship, kindly write to us at social@his.world. Who knows? We might randomly ship a box to you.